All Knox Swim

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FAQ

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Refunds:
When you book, you are booking a lesson or session at a specific time, date, and location with a specific instructor. This means another person is no longer able to book that time slot. Because of this, we do not offer refunds or makeups if it is 21 days or less before your lesson or first lesson of your session with a few exceptions.

Exceptions:
1) You will receive a 95% refund no matter the reason if someone books the same time slot your lessons would have taken place.
2) Make-up lessons will only be offered if your lesson is less than 2/3 of the allotted time (10 min for 15 min lesson, 20 min for 30 min lesson) for pool closures, inclement weather, or if the instructor is unable to attend. If you are unable to attend the makeup offered for Monday - Friday, Monday/Wednesday, or Tuesday/Thursday sessions, you will not receive any refund. If you are unable to attend any of the make-up times we offer you during the indoor season or if we are not able to offer you a make-up lesson, then you will receive a full refund.
3) If the student is sick, injured, has to quarantine due to COVID-19, or has a family emergency, you will receive a 50% refund (95% refund if someone takes your spot).

Make-ups (only offered for exceptions listed above):
Monday - Friday sessions will only have one make-up offered on the Saturday of the week of your session. If you are unable to attend the Saturday make-up day, you will not receive a refund.
Monday/Wednesday and Tuesday/Thursday sessions will only have two make-ups offered on the two Fridays of the weeks of your session. If you are unable to attend the Friday make-up day(s), you will not receive a refund.
Indoor lessons: We will do our best to make-up lessons during the indoor seasons at a time that works for you. If you are not able to attend any of the make-up times we offer you, then you will receive a full refund.

See refund and make-up lesson agreement question.

Check out our full pricing guide --here-- .

Yes, see the refund and make-up agreement question.

Please contact us as soon as possible to let us know. We will follow our refund and make-up lesson agreement.

We start teaching students at age 1. Most 1 and 2 year-olds and some 3 year-olds need a parent in the water with them.

Yes. We love teaching adults. We have taught adults to swim in as little as 10 minutes!

In the outdoor season (May - July), we teach at private residential host pools as well as travel to your private residential pools.

In the indoor season (August - May), we teach at various indoor pool.

Get all the details about locations and schedules on our --booking page-- under "Schedules and Locations".

A host pool is an outdoor, private residential pool owned by a family who receives free lessons in exchange for hosting other lessons at their pool. Host pools are typically used May-July. Interested in being a host pool? Please fill out our --form-- to let us know! It is not a commitment to fill out the form. It just lets us know you are interested in learning more.

Yes.  Some adults and kids are never scared of the water and others are terrified. With experience and practice, students build confidence and overcome their fears. The length of time it takes students to overcome their fears varies, but many students overcome their fears within 3-5 lessons. We want to build a trusting relationship with you, so if there is something you think that could help you or your child, let us know! We are very flexible.

Yes. We have taught swim lessons to many people with disabilities. It is something we love to do! We feel very passionately that everyone should have quality swim lessons and the chance to enjoy the water. Contact us for pricing if you are not able to afford a private lesson and you think that your child will not be able to attend a group lesson.

That is a very broad question and depends on the student's age, previous experience, how quickly they learn, and what exactly you mean by “learn to swim.”  We encourage all level 1A, 1B, and 2 to do at least 8-10 lessons.  Most students make significant progress in 4-5 lessons, but exactly how much depends on the student. Few students can swim independently at age 2, many students can swim independently at age 3, and most students can swim independently at age 4.

Yes, Swim Instructors have their First Aid, CPR, and AED for infants, children, and adults certification and Lifeguard certification from the American Red Cross.

Simply go to the --booking page-- and book a semi-private lesson through the platform. One person from the group will be responsible for paying for the lesson. You may divide the cost among yourselves as you wish.

At this time, we only offer lessons for privates or if you already have a group (semi-private). If you would like to sign up for privates or semi-privates, simply go to our --booking page-- to sign up. 

We do not keep a waitlist. However, you can check the booking platform anytime for open lessons. You can also join the email list by filling out the form at the bottom of the page, fill out our --contact form--, and/or follow our --Facebook page--  for last minute openings.

The goal of goggles for level 1A is for them to feel comfortable putting their face in the water. Experience has shown us that wearing goggles helps most students feel comfortable putting their face in faster. The goal of levels 1B, 2, 3, and 4 is to be safe should the student accidentally fall in the water. Most people don't accidentally wear goggles! Swimmers in level 5 and 6 lessons need to be able to watch stroke demonstrations underwater using goggles. This is typically what we do, but it is on an individual basis.

It all depends on the swimmers! Contact us with your swimmer's levels, and we will see if it can work. You can find our contact information on our --contact page--.

Ready to enjoy the water like you never have before?