FAQ

Well, check out our reviews on Google and Facebook! Think about a 30 min group swim lesson with 4 students. How much time are they really getting compared to an intensive 15 min private lesson?

Think about a group class. There are 3 to 6 students in a class. How much attention are they really getting from their instructor? How much practice time is really possible in a 30 minute class?

Not much, which is why we offer 15 minute private lessons. They will get more attention and practice time in their 15 minute private lesson than they ever will in a group class that lasts 30 minutes.

If you still don’t believe that 15 minutes will work for you, check out our reviews on Google and Facebook!

What we recommend for frequency of lessons is as easy as 1, 2, 3!

1- Once a week during the fall
2- Twice a week during the spring
3- Three weeks (15 days) during the summer

We have found this to be the most effective pacing in helping students learn to swim.

14 days or more before your lesson, you may choose one of the following:

– Full refund
– Lesson credit
– Reschedule

2-13 days before your lesson, you may choose one of the following:

– Lesson credit
– Reschedule

Within 48 hours of your lesson:

– Lesson credit is available only for illness, injury, or a family emergency. Refunds, reschedules, and credits are not available for any other reason.

No-Show Policy

If you miss a lesson for any reason other than illness, injury, or a family emergency, it will be considered a no-show. Each student receives one (1) no-show reschedule per term. After your no-show reschedule has been used, any future no-shows will be forfeited within that term. If you arrive late, you may take the lesson for the remaining scheduled time or use your no-show reschedule. If you choose not to take the remaining lesson time, a lesson credit will be issued only if your no-show reschedule is still available. No-show reschedules are not useable for drop-ins.

12 Month Zero Regret Guarantee

This guarantee applies only to term-based lessons. Drop-ins and packages are not eligible.

To qualify:
– You must be continuously enrolled in terms with no seasons skipped. If you skip a season, your eligibility restarts with your next enrolled term. For example, if you skip Fall Term 2, your continuous enrollment restarts at Spring Term 1.
– Fall and Spring terms: you may miss no more than 2 lessons per term.
– Summer term: you must be enrolled in all 3 weeks of summer terms, and may miss no more than 1 lesson per week.

Any missed lesson counts toward these limits, regardless of the reason for the absence.

If you meet the requirements above, you may request a full refund of everything you’ve paid for lessons since your current continuous enrollment streak began, up to a maximum of the most recent 12 months. Your request must be made within 30 days of your last lesson.

Cancellations by All Knox Swim

If All Knox Swim cancels more than one-third (1/3) of a lesson for any reason, including weather or pool closures, you will receive a service credit valid for one (1) year from the date it is issued.

Lesson Credits

All lesson credits expire one (1) year from the date they are issued.

Product Returns

If you are not satisfied with a product, you may return it within 30 days of purchase for either receive a full refund or an exchange.

You can check out our pricing on our Pricing and Info page!

We start teaching students at age 1 all the way through adult at all levels.

If you child is under 3 years old, we require that you get into the water until they are comfortable holding their breath for 3 seconds (Level 2). It is much more enjoyable for everyone when the parents are right there. The kids love to swim to a familiar adult!

We teach at host pools. A host pool is a residential, HOA, commercial, or community pool that has agreed to let us use their pool. You can learn more about hosting lessons and fill out our interest form.

We also teach at various indoor locations. See the schedule on our info page.

Fill out our form to let us know that you are interested! Click here to go to the form. Host pools can be residential, HOA, or community pools. If you want to learn more, you can go to our host pool page or contact us.

Yes.  Some adults and kids are never scared of the water and others are terrified. We can’t convince everyone swimming is super fun (we all have different interests), but we can help overcome fears. The length of time it takes students to overcome their fears varies, but many students overcome their fears within 3-5 lessons. We want to build a trusting relationship with you, so if there is something you think that could help you or your child, let us know! We are very flexible.

Yes. We have taught swim lessons to many people with disabilities or special needs. It is something we love to do! We feel passionately that everyone should have quality swim lessons and the chance to enjoy the water. It helps that the owner and curriculum developer was a Special Education teacher as well. He has built in flexibility to the curriculum so everyone can achieve their highest potential!

That is a very broad question and depends on the student’s age, previous experience, how quickly they learn, and what exactly you mean by “learn to swim.”  We prefer to think in terms of milestones. 

Few students can swim independently at age 2, many students can swim independently at age 3, and most students can swim independently at age 4 and older. This requires practice and swim lessons throughout the year on a consistent basis.

For a more thorough overview of what to expect at each age and level, check out the different age group pages to see what you can expect at each age.

Yes. Swim Instructors have their First Aid, CPR, and AED for infants, children, and adults certification and Lifeguard certification.

We do not offer group lessons. We have found that private lessons allow for the most individualized and personal approach, naturally. You can book private lessons by simply going to your account. Don’t have an account? Register now!

We have an email list you can join to be notified of any last minute cancellations. You can also check the booking platform anytime in your account for open lessons. You can join the cancellation email list by filling out the form in your account under “Cancellations” on the Announcements tab. Then you will never miss a last minute opening!

All Knox Swim uses what we call the “Family Centered Model”. We know that you know your child better than anyone, so we invite your input before, during, and after lessons. Our goal is to teach your child in the style you think is best. Additionally, parents stay in the pool area during the entire lesson, infants’ and toddlers’ parents are in the pool with them, and private lessons allow personalized instruction. We teach water safety through role-playing with parents and siblings.

You can get an overview of our philosophy on our Pricing and Info page.