All Knox Swim

FAQ

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- If you cancel more than 21 days before your lesson- 100% refund or can reschedule if available

- If All Knox Swim cancels more than 1/3 of the lesson for any reason (ex. pool closure)- 100% refund or makeup offered if available

- If the student is sick, has a family emergency, or is injured- 50% refund, no makeup offered

- Any other reason (ex. sporting event, family vacation, work schedule changed)- no refund or makeup offered

- If you do not receive a reminder email and you do not attend your lessons- no refund or makeup offered

- Ages 1 and 2- An adult must get in the water with the child for levels 1A, 1B, and 2. An adult must be prepared to get in with the child the first day and until the instructor says the adult is no longer needed in the water. If the adult does not get in, the lessons will be cancelled. - no refund or make up offered

- Age 3- The instructor may deem it necessary for an adult to get in with the child. If this happens, an adult must get in for subsequent lessons until the instructor says the adult is no longer needed in the water. If the adult does not get in, the lessons will be cancelled- no refund or make-up offered

See refund and make-up lesson agreement question.

Check out our full pricing guide --here-- .

Yes, see the refund and make-up agreement question.

Please contact us as soon as possible to let us know. We will follow our refund and make-up lesson agreement.

We start teaching students at age 1. Most 1 and 2 year-olds and some 3 year-olds need a parent in the water with them.

Yes. We love teaching adults. We have taught adults to swim in as little as 10 minutes!

In the outdoor season (May - July), we teach at private residential host pools as well as travel to your private residential pools.

In the indoor season (August - May), we teach at various indoor pool.

Get all the details about locations and schedules on our --lessons page-- under "Schedules and Locations".

A host pool is an outdoor, private residential pool owned by a family who receives free lessons in exchange for hosting other lessons at their pool. Host pools are typically used May-July. Interested in being a host pool? Please fill out our --form-- to let us know! It is not a commitment to fill out the form. It just lets us know you are interested in learning more.

Yes.  Some adults and kids are never scared of the water and others are terrified. With experience and practice, students build confidence and overcome their fears. The length of time it takes students to overcome their fears varies, but many students overcome their fears within 3-5 lessons. We want to build a trusting relationship with you, so if there is something you think that could help you or your child, let us know! We are very flexible.

Yes. We have taught swim lessons to many people with disabilities. It is something we love to do! We feel very passionately that everyone should have quality swim lessons and the chance to enjoy the water. Contact us for pricing if you are not able to afford a private lesson and you think that your child will not be able to attend a group lesson.

That is a very broad question and depends on the student's age, previous experience, how quickly they learn, and what exactly you mean by “learn to swim.”  We encourage all level 1A, 1B, and 2 to do at least 8-10 lessons.  Most students make significant progress in 4-5 lessons, but exactly how much depends on the student. Few students can swim independently at age 2, many students can swim independently at age 3, and most students can swim independently at age 4.

Yes, Swim Instructors have their First Aid, CPR, and AED for infants, children, and adults certification and Lifeguard certification from the American Red Cross.

We do not offer group lessons. We have found the private lessons allow for the most individualized and personal approach, naturally. You can book private lessons by simply going to your --account--. Don't have an account? --Register now!--

We do not keep a waitlist. However, you can check the booking platform anytime for open lessons. You can also join the email list by filling out the form at the bottom of the page, fill out our --contact form--, and/or follow our --Facebook page--  for last minute openings.

The goal of goggles for level 1A is for them to feel comfortable putting their face in the water. Experience has shown us that wearing goggles helps most students feel comfortable putting their face in faster. The goal of levels 1B, 2, 3, and 4 is to be safe should the student accidentally fall in the water. Most people don't accidentally wear goggles! Swimmers in level 5 and 6 lessons need to be able to watch stroke demonstrations underwater using goggles. This is typically what we do, but it is on an individual basis.

Ready to enjoy the water like you never have before?