FAQ

Well, check out our reviews on Google and Facebook! Think about a 30 min group swim lesson with 4 students. How much time are they really getting compared to an intensive 15 min private lesson?

If your child could learn to swim in the same number of lessons, but each lesson lasted just 1 minute, would you do it? Okay, we don’t think 1-minute lessons would quite cut it either! But 15 minutes? That’s plenty of time for focused, one-on-one instruction.

In a 30-minute group class with 3–6 students, your child shares the instructor’s attention and practice time. Our 15-minute private lessons focus entirely on your child, maximizing individual attention and hands-on practice.

It’s not about how long the lesson is. It’s about making every minute count!

If you still don’t believe that 15 minutes will work for you, check out our reviews on Google and Facebook!

What we recommend for frequency of lessons is as easy as 1, 2, 3!

1- Once a week during the fall
2- Twice a week during the spring
3- Three weeks (15 days) during the summer

We have found this to be the most effective pacing in helping students learn to swim.

Cancellations, Rescheduling, and Our Guarantee
14 days or more before the lesson: full refund, service credit, or reschedule.

48 hours to 13 days before the lesson: service credit or reschedule.

Less than 48 hours before the lesson: service credit for illness, injury, or a family emergency. For any other reason, the lesson counts as a no-show (see below).

No-Shows
A missed lesson is a no-show unless it was because of illness, injury, or a family emergency. Those always receive a service credit.

Weekly Lessons: each student gets one no-show credit per term. Their first no-show in a term gets a service credit. Any no-shows after that in the same term are forfeited, with no refund, credit, or reschedule.

Weeklong Lessons: each student gets one no-show credit per week. Their first no-show in a week gets a service credit. Any no-shows after that in the same week are forfeited, with no refund, credit, or reschedule.

Drop-ins and Packages: no-show credits do not apply. A no-show is forfeited.

Arriving late: you can take whatever time is left in the lesson. Or you can skip it and use your no-show credit, if you still have one available. If you have already used it, a skipped lesson is forfeited.

12-Month Zero Regret Guarantee
This guarantee covers Weekly and Weeklong Lessons only. Drop-ins, packages, and products are not covered.

To qualify, you need both of these:

1. Continuous enrollment. Enroll in every Fall and Spring term, and in at least 3 summer weeks. If you miss a Fall or Spring term, or enroll in fewer than 3 summer weeks, your streak starts over with the next term you enroll in. For example, if you skip Fall Term 2, your streak restarts at Spring Term 1.

2. Attendance. In Fall and Spring terms, miss no more than 2 lessons per term. In summer, lessons are Monday through Friday, one week at a time; miss no more than 1 lesson in each summer week you enroll in. Missed lessons count toward these limits whatever the reason, including illness. Lessons that All Knox Swim cancels do not count.

What you get: a refund of the money you actually paid for Weekly and Weeklong Lessons during your current streak, up to the most recent 12 months. Registration fees are not refundable. Amounts covered by credits, coupons, or discounts are not refunded, because no money was paid for them.

How to ask: contact us within 30 days of your last lesson. If you do not contact us within 30 days of your last lesson, you forfeit the guarantee.

When All Knox Swim Cancels
If we cancel a lesson, or cut more than one-third of it, you will receive a service credit. This applies whatever the reason, including weather and pool closures.

Credits
Service credits and store credit expire 1 year from the date they are issued.

Product Returns
You can return a product in its original condition within 30 days of purchase, for a full refund or an exchange.

You can check out our pricing on our Pricing and Info page!

We start teaching students at age 1 all the way through adult at all levels.

If you child is under 3 years old, we require that you get into the water until they are comfortable holding their breath for 3 seconds (Level 2). It is much more enjoyable for everyone when the parents are right there. The kids love to swim to a familiar adult!

We teach at host pools. A host pool is a residential, HOA, commercial, or community pool that has agreed to let us use their pool. You can learn more about hosting lessons and fill out our interest form.

We also teach at various indoor locations. See the schedule on our info page.

Fill out our form to let us know that you are interested! Click here to go to the form. Host pools can be residential, HOA, or community pools. If you want to learn more, you can go to our host pool page or contact us.

Yes.  Some adults and kids are never scared of the water and others are terrified. We can’t convince everyone swimming is super fun (we all have different interests), but we can help overcome fears. The length of time it takes students to overcome their fears varies, but many students overcome their fears within 3-5 lessons. We want to build a trusting relationship with you, so if there is something you think that could help you or your child, let us know! We are very flexible.

Yes. We have taught swim lessons to many people with disabilities or special needs. It is something we love to do! We feel passionately that everyone should have quality swim lessons and the chance to enjoy the water. It helps that the owner and curriculum developer was a Special Education teacher as well. He has built in flexibility to the curriculum so everyone can achieve their highest potential!

That is a very broad question and depends on the student’s age, previous experience, how quickly they learn, and what exactly you mean by “learn to swim.”  We prefer to think in terms of milestones. 

Few students can swim independently at age 2, many students can swim independently at age 3, and most students can swim independently at age 4 and older. This requires practice and swim lessons throughout the year on a consistent basis.

For a more thorough overview of what to expect at each age and level, check out the different age group pages to see what you can expect at each age.

Yes. Swim Instructors have their First Aid, CPR, and AED for infants, children, and adults certification and Lifeguard certification.

We do not offer group lessons. We have found that private lessons allow for the most individualized and personal approach, naturally. You can book private lessons by simply going to your account. Don’t have an account? Register now!

In our app (app.allknoxswim.com), you can see all our live availability. We don’t have a waitlist. You can always reach out to us to see if we can make something work for you.

All Knox Swim uses what we call the “Family Centered Model”. We know that you know your child better than anyone, so we invite your input before, during, and after lessons. Our goal is to teach your child in the style you think is best. Additionally, parents stay in the pool area during the entire lesson, infants’ and toddlers’ parents are in the pool with them, and private lessons allow personalized instruction. We teach water safety through role-playing with parents and siblings.

You can get an overview of our philosophy on our Pricing and Info page.